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Frequently Asked Questions

FAQs from LKC

Electronic Visit Verification (EVV)

EVV Basics: Information and Instructions

CareTime Log-in, Clock-in, Clock-out Mobile App

CareTime Telephony Instructions for Employees

EVV Only Service Codes

VIDEO: CareTime Clocking In

VIDEO: CareTime Clocking Out

VIDEO: CarePortal - Registration

Participant Registration

Approve Timecards

Add Timecards

VIDEO: Approving Timesheets

VIDEO: Adding Timesheets

Digital Timesheets

Web Entry Instructions

Web Entry Registration Instructions

VIDEO | Web Entry for the Direct Care Worker - Entering Hours

VIDEO | Web Entry for the Participant - Approving Hours

Participant/Employer Resources

2026 Calendar-Timesheet Tool

2027 Calendar-Timesheet Tool

Training

Understanding Mental Illness

Dementia 101

Hand Hygiene from the CDC

Dementia Care Training Resources

Basic Nutrition and Hydration

Food Safety and Choking Awareness

Fraud and Abuse

Housekeeping Basics

Infection Control - Standard Precautions

Infection Control - In Home Care

Nutrition for Diabetics

Understanding OSHA

What Where Why and When of Documentation

External Resources

U.S. Department of Labor

Employment Laws: Disability and Discrimination

Equal Employment Opportunity

OSHA Information

Centers for Disease Control

Medicare Fraud and Abuse: Prevention, Detection, and Reporting

ABLE Accounts: Tax Benefit for People with Disabilities

Centers for Medicare and Medicaid Services

Posting Jobs on the Wisconsin-Based Job Site

Wisconsin Unemployment Handbook

Electronic Visit Verification

Worker's Compensation

State of Wisconsin DWD

ACCESS: Your Connection to Programs for Health, Nutrition, Child Care and Employment

Reporting Fraud and Abuse (State of Wisconsin)

Reporting Child Abuse and Neglect

Best Practice Manual from DHS

Aging and Disability Resource Centers

Disability Rights Wisconsin

Family Care: Wisconsin Department of Health Services

Long-Term Care Advocacy Groups

Wisconsin Board on Aging and Long-Term Care

Wisconsin Department of Health Services

Wisconsin Self-Directed Supports Program - IRIS

Wisconsin Caregiver Careers

American Association of Retired Persons

Community Resource Finder

Greater Wisconsin Agency on Gaining Resources

In-Control Wisconsin

Wisconsin Board for People with Developmental Disabilities

Wisconsin Family Caregiver Support Programs

Access to Respite Care and Help (ARCH) Training Toolkit

National Alliance for Direct Support Professionals (NADSP) Code of Ethics

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