Your Services. Your Control.
mySD Hub is a secure online tool designed to help you manage your services and supports in one easy place.
With mySD Hub, you can:
-
See the services you are approved for
-
Check how much of each service you have used
-
Review recent activity and payments
Having budget authority is an important part of self-direction. It means you can manage your services within your approved budget. mySD Hub helps you stay on track by showing your current usage, so you can make informed decisions and avoid going over your approved units.
Benefits of mySD Hub
-
View your service usage anytime
-
See the caregivers and vendors working with you
-
Available 24 hours a day, 7 days a week
No more tracking on paper or spreadsheets. You also don’t need to call your care manager to find out how much you’ve used.
We will be rolling out mySD Hub over the coming weeks. You will receive step-by-step instructions on how to register and log in when it is your turn to access the portal.
Training and Resource Materials
These resources are designed to help you feel confident using the portal to view your services, track usage, and manage your supports.
Each topic includes step-by-step guides and short videos you can watch at your own pace or return to if you need help.
mySD Hub Member Support
Email:
mySDHub@LoriKnappChoice.com
Phone:
844.534.7225
mySD Hub Overview
Get familiar with the main features of mySD Hub and how to navigate the portal.
What you’ll learn:
-
How to use the dashboard
-
How to view services and usage
-
How to see caregivers and vendors
-
How often information is updated
How to Create Your Account
Learn how to register for mySD Hub and connect your account.
What you’ll learn:
-
How to create your login
-
How to verify your email
-
How to connect to the member’s account
Tracking Your Services
This resource helps you understand how to track your services and stay within your approved budget.
What you’ll learn:
-
How to read service authorizations
-
How to understand usage and remaining units
-
How tracking helps you make informed decisions
How to Reset Your Password
Forgot your password? These resources walk you through how to reset it safely.
What you’ll learn:
-
How to request a password reset
-
How to create a new password
-
Tips for keeping your account secure
Questions on mySD Hub?
We’re here to help. Please reach out to mySD Hub Member Support.
Email: mySDHub@LoriKnappChoice.com
Phone: 844.534.7225