What is Electronic Visit Verification (EVV)?
Electronic Visit Verification (EVV) is a system used to confirm when and where certain Medicaid-funded services are provided. Federal law requires EVV to help make sure Participants receive their services and that visits are recorded accurately.
Direct Care Workers use EVV to clock in and out when providing services. The system records the date, time, location, type of service, and who provided and received the service.
In Wisconsin, EVV is required for certain services provided by non-live-in Direct Care Workers. EVV helps Participants, Direct Care Workers, and support teams keep accurate records of services.
EVV Tools
CareTime App
Download for your device
CarePortal
Access your EVV portal
Frequently Asked Questions
Find answers to frequently asked questions about EVV, including system requirements, visit tracking, and available resources.
Participant FAQs
As a Participant, what do I need to do to be EVV Compliant?
Ensure your Direct Care Worker is using CareTime correctly. Approve timesheets on CarePortal or submit paper timesheets.
I didn't receive the email verification code to finish my registration. What should I do?
Verify all of your information has been correctly provided including your email address by contacting Lori Knapp Choice™. Check your spam and junk folders. If all of your information is accurate and you did not receive the email in your spam or junk folders, you can email EVV@LoriKnappChoice.com and a member of our team will assist.
How do I update my contact information for CareTime?
You need to update your contact information with a change of information form or contact Lori Knapp Choice™.
What resources are available to help me with EVV?
Please see our available user guides and videos at: Help & Resources | Lori Knapp Choice™ Self-Direction Support
Direct Care Worker FAQs
As a Direct Care Worker, what do I need to do to be EVV compliant?
Clock in and out on CareTime with the correct codes or use telephony.
What if I don’t have a smart phone or tablet?
The telephony option allows you to call in your clock in and out on a telephone. You must call from the authorized landline number on the Participant’s CareTime account.
What if I do not have internet/mobile data access?
The telephony option allows you to call in your clock in and out on a telephone. You must call from the authorized number on the Participant’s CareTime account.
What if I clock in a few minutes early or a few minutes late?
Contact Lori Knapp Choice™ to make any edits. However, editing a shift means it is no longer 100% compliant with the EVV requirement.
Do I need to clock in separately for each service provided?
Yes.
Resources
Access helpful tools, forms, and information to support the use of Electronic Visit Verification (EVV). These resources are available to help Participants and Direct Care Workers understand EVV requirements and manage their services.
Need help with EVV?
Have a question about EVV or need help using CareTime? Contact our EVV team.
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